Registrar's Frequently Asked Questions
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Students with further questions about registration, grades or transcripts may contact the Registrar's Office at 1-800-788-8028. Students with questions about the student portal should contact Computer Services at 250 391-2659.
- How do I check my grades online?
- Why can't I see my grades online?
- How do I order an official transcript?
- How do I change my address?
- How do I get a copy of the documents I submitted when I applied? (accessing your file)
- How is GPA calculated at RRU?
- Where can I find information regarding immigration policies and procedures?
1. How do I check my grades online?
Log into MyAdmin with your username/password. Select 'My Grades' link from the menu on the left hand side and select 'Print' from the right hand side for an unofficial copy of your grades.
2. Why can't I see my grades online?
If you have any outstanding fees your account will be put on hold and you will not be able to access your grades online. Please note that once you pay your outstanding balance it will take time for Student Accounts to adjust your account.
3. How do I order an official transcript?
For information on how to request an official transcript or to fill out the official transcript request form please click here. Please note that we are unable to take transcript requests over the phone.
4. How do I change my address?
Log into MyAdmin with your username/password. Select 'General Address' tab from the top menu. Ensure to click 'Save Changes' on the bottom right when finished updating your address.
5. How do I get a copy of a document that I submitted when I applied? (accessing your file)
We are able to make a copy of a document that you submitted yourself (personal statement and resume) for a $11 administrative fee.
These documents DO NOT include official transcripts and reference letters. A copy of a reference letter will only be provided with the written and signed consent of the referee giving permission for the letter to be copied and issued.
Upon receiving your written request, submitted examples of personal work that formed part of an application file can be requested to be returned one year after the decision is made regarding an application. It is the learner's responsibility to arrange pick-up and delivery of these requested items.
If you are a registered student at RRU click here to make your request. If you are an applicant at RRU (you are not registered for a program) click here to make your request. Please be sure to provide payment information at time of request.
6. How is GPA calculated at RRU?
To calculate your GPA a numerical value is assigned to each letter grade. For more information, please visit the grading section on our website.
Example: A learner has completed six, three-credit courses and a 0.5 credit course. He received five As and one B in the three-credit courses and one B in the 0.5 credit course.
| 3 credit courses: | 3 (credits) X 20 (A = 4.0) = 60 |
| 3 (credits) X 3 (B = 3.0) = 9 | |
| 0.5 credit course: | 0.5 (credits) X 3 (B= 3.0) = 1.5 |
| 70.5 / 18.5 = 3.81 GPA | |
| SUM = 70.5 | |
| Total number of credits completed = 18.5 |
Grades are weighted. This means that they carry different values depending on the number of credits the course is. (A four-credit course carries more value than a two-credit course)
Please note that your GPA is calculated electronically at the time the grades are entered into the Student Information System.
7. Where can I find information regarding immigration policies and procedures?
For information regarding Study Permits (including renewing), Temporary Resident Visa and required immigration documents, click here.
